Refund Policy
Refund & Returns Policy
Last Updated: October 5, 2026
At LURELO, we want our customers to have a positive shopping experience. This Refund & Returns Policy explains how returns, refunds, and product issues are handled for purchases made through lurelopower.shop.
1. 30-Day Return Policy
Unless otherwise stated on the product page, customers may request a return within 30 days of receiving their order.
To request a return, please contact us at:
Please provide:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos or additional information when requested
2. Return Conditions
To be eligible for a return, products should generally be:
- Unused or in an appropriate condition for return
- In their original packaging where reasonably possible
- Returned with included accessories, manuals, and components where applicable
Some products may have specific return conditions stated on their product page.
3. Damaged or Defective Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@lurelopower.shop.
We may request photographs or other information to help us investigate the issue.
Depending on the circumstances, we may offer:
- A replacement
- A repair
- A refund
- Another appropriate solution
4. Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
5. Return Shipping Costs
For voluntary returns that are not related to a defective, damaged, or incorrect product, the customer may be responsible for return shipping costs unless otherwise stated.
If the product is defective, damaged, or incorrectly supplied, we will handle the matter in accordance with applicable law.
6. Non-Returnable Products
Certain products may not be eligible for return where permitted by applicable law.
Any applicable non-returnable conditions will be stated on the relevant product page or communicated before purchase where required.
7. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us before sending anything back.
Where appropriate and available, we may arrange a replacement or exchange.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, the standard return process may apply.
9. Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or restricted.
Customers may have additional statutory rights depending on their country or location.
10. Contact Us
LURELO
Email: support@lurelopower.shop
UK Business Address:
71-75 Shelton Street
London, England, WC2H 9JQ
United Kingdom
U.S. Fulfillment Address:
355 Brewer Lake Rd
Orrington, ME 04474
United States